You only find out the day after
Most reports show yesterday's numbers. By the time you see that calls went unanswered at 9am, the callers are already gone and the chance to add cover has passed.
See what your phones are doing right now
Voxbi analytics records, measures, and presents data about every business call: how many came in, how long they lasted, how many went unanswered, and how your team is performing. A live dashboard shows queues, wait times, and agents as they change, while historical reports and CSV or PDF exports let you compare any period and act on it. You read it without technical knowledge, and you run it yourself.
- Live dashboards plus historical reports, in one place
- Hosted in the EU
- GDPR & EU AI Act ready
Why most phone systems leave you guessing
Company averages hide the real problem
One headline number for the whole business looks fine while a single queue quietly drops a third of its calls. Without per-queue and per-extension detail, you cannot see where it actually breaks.
Getting the data means raising a ticket
On many systems a manager who wants a report asks IT or the provider and waits. The data exists, but you do not control it, so staffing decisions run on guesswork instead of evidence.
Watch the calls, then prove the pattern
A live view you react to, not a report you read late
The same dashboard your team works in shows queues filling and draining, who is on a call, and how long the oldest caller has waited. When a queue backs up at lunch, you move cover while it is still happening. Real-time monitoring is built in, not a separate product.
How it works
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Every call is logged automatically
Voxbi records the time, duration, caller number, destination, and outcome of every call on its own. Nothing to switch on: data collection starts the day your system goes live.
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It streams to a live dashboard
Records flow into a real-time web dashboard. You see calls in queue, agents available, and the longest wait as they change second by second, not after the fact.
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You filter and report
Slice by queue, team, location, or time period. Spot peak hours, busy queues, and underused extensions, and drill from the whole company down to one extension in under a minute.
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You export or schedule it
Download CSV for analysis, share a PDF with management, or set daily and weekly email digests so the right people stay informed without ever logging in.
What you can see and pull
Real-time dashboard
Live call activity, queues filling, agents talking, and hold times updating second by second, so you can act during the day instead of the day after.
Historical trends
Day, week, and month views. Compare this Tuesday to last month's average, and see whether a change you made actually moved the numbers.
Per-queue and per-agent breakdown
Split sales, support, and reception, then drill into individual extensions. Company averages hide the problem queue, so you go straight to where it is.
Scheduled email digests
Daily or weekly summaries land in managers' inboxes automatically. No login, no tab switching, no one forgetting to check the numbers.
Live call monitoring
Listen in on a live call to coach a new hire, check call quality, and raise the standard of every conversation, with clear access controls around who can.
Chronology of a call
Track the full lifecycle of one call end to end: initiation, transfers, holds, comments, and assignments, laid out as a single detailed timeline.
AI Call Insights
Voxbi summarises each call and adds relevant tags, so you can track which topics come up most without listening back to every recording. Cross-link to AI for the full transcription story.
Export and push out
Download CSV and PDF without IT help, or push the data on to Power BI, Looker Studio, or your CRM dashboard to sit beside the rest of your reporting.
Why analytics matters for your business
The phone is often your busiest channel and your darkest one. Analytics turns it into evidence you can act on and defend.
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Fewer missed calls
See the exact hours calls go unanswered, add cover where the gap really is, and call repeat missed numbers back fast instead of losing them.
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Fair, objective team visibility
Real data for performance reviews, so you spot workload imbalance and reward the quiet high performers, not only the loudest. Use it with clear HR and GDPR boundaries.
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Staffing decisions you can defend
Real call volume instead of a hunch. Show management when cover is needed and justify hiring, cross-training, or cutbacks with numbers, not opinions.
Why teams trust Voxbi for the numbers
Most cloud PBXs report on calls. The difference is whether you see it live, can drill into it yourself, and know where it is hosted.
A typical cloud PBX Voxbi
When you see it Yesterday's report, refreshed overnight A live dashboard updating second by second, plus full history
How deep you can go Company-level averages Drill from company to queue to one extension in under a minute
Getting the data out A support ticket for a custom report Self-serve CSV and PDF, or push to Power BI and Looker Studio
Where call data lives Often a US cloud, under US jurisdiction Hosted in the EU, GDPR and EU AI Act ready, with a DPA
What teams say after the switch.
Voxbi is very user-friendly for end users, while still letting us implement more advanced configurations centrally.
We have been able to expand across the entire European Union and even internationally without ever worrying about communication costs or technical constraints.
What to look for in PBX analytics
Insist on a live dashboard
A real-time view lets you react during the day, not the day after. Calls in queue, agents available, and the longest wait should all refresh on their own, continuously.
Require per-queue and per-extension drill-down
Group data hides individual issues. You should move from company to queue to a single extension on the same dashboard in under a minute, without exporting first.
Check exports are self-serve
You should pull CSV for analysis and PDF for sharing without asking IT. If a routine report needs a vendor ticket, you do not really control your own numbers.
Confirm reports are in your plan, not the top tier
Most platforms offer the same report families but gate scheduled digests or longer history behind higher plans. Check what is included at the tier you are actually buying.
Frequently asked questions
Do I need to configure anything to start collecting data?
No. Analytics collection starts automatically when your Voxbi system goes live. You do not enable it separately. All you set up is who has access and which reports to schedule.
Can I see what is happening right now, not just yesterday?
Yes. The live dashboard shows calls in queue, agents available, and the longest wait updating in real time. Real-time monitoring is part of analytics, so you react during the day rather than reading a report the morning after.
How far back can I see historical call data?
Voxbi retains call records so you can compare days, weeks, and months. Retention windows and longer-term storage depend on your plan, so check the period you need against your tier before you commit.
Can I set up automatic reports sent by email?
Yes. Schedule daily or weekly digests that arrive in managers' inboxes without anyone logging in. Confirm scheduled digests are included at the plan level you are buying, not only the top tier.
Is call analytics data covered by GDPR?
Yes. Call logs contain personal data, including caller numbers and timestamps. Voxbi is hosted in the EU and provides a data processing agreement (DPA), so you can set a lawful basis, inform callers, and keep data only as long as you need it.
Can I see analytics across multiple office locations?
Yes. One Voxbi platform covers every site, so you filter by location, site, or department from the same dashboard. That suits teams spread across offices and remote staff.
Can I get the data into our own BI or CRM tools?
Yes. Export CSV and PDF yourself, or push call data on to Power BI, Looker Studio, or your CRM dashboard so it sits alongside the rest of your reporting.
See your own call data live
Start a free trial and watch your queues and reports on your real setup. No credit card required.