Voxbi is a cloud phone system for law firms, notaries, and consultancies. It gives each professional a direct number, routes calls by availability when someone is in court or in a meeting, and keeps every recording confidential and GDPR-compliant in the EU, with no hardware on site.
A ten-second check before you read on.
Every call lands on a shared line, then waits while the receptionist tracks down whoever it is for. When that person steps out, the whole inbound flow stalls behind them.
An agreement or instruction given over the phone exists only in memory. When a dispute surfaces later, there is no recording to confirm what was actually said and when.
A desk phone rings through a hearing or a client meeting with no one to answer. The caller waits, then reaches voicemail or nobody, and a remote partner never sees their desk line at all.
Same main number, no hardware on site.
Client calls recorded and stored with EU data residency, retrievable by date or caller, to document instructions and resolve disputes.
A dedicated number for each lawyer, notary, or consultant, ready for business cards and email signatures, with no personal mobile exposed.
Calls redirect to a colleague or voicemail when a professional is on a call, in court, or in a meeting, so nothing rings unanswered.
Office hours, out-of-hours, and public holidays applied automatically, with no manual switching at the start or end of the day.
A language menu on the main number (FR, DE, LU, EN) routes each client to the right practice group, recorded and updated from the dashboard.
Missed calls, response times, and call volumes by lawyer or practice group, so the managing partner can review service performance.
Voxbi is built and hosted by a Luxembourg telecom operator, so every recorded client call and every record stays under EU data-protection law, not a US provider's terms.
Yes. Voxbi stores call data and recordings in EU data centres by default, encrypted at rest. Retention periods, client notice, and access controls fit your firm's GDPR register and confidentiality obligations.
Yes. Access is role-based. A typical setup gives the managing partner or compliance officer full access while each lawyer retrieves only their own calls. Access is logged for audit, and specific extensions can be excluded from recording entirely for privileged communications.
Yes. Each professional gets a dedicated number, and you can add numbers in Belgium, France, or Germany alongside the Luxembourg one. They all ring the same softphone and mobile app, so a cross-border client calls a local number while the lawyer answers wherever they are.
Presence-aware routing detects when a lawyer is busy and redirects the call automatically: to voicemail by email, to a designated colleague, or to a secretary. The client is never left ringing, and status can follow a Microsoft Teams or Outlook calendar.
Yes. The softphone runs on any laptop and the mobile app on iOS and Android, so a lawyer's direct number rings on desk phone and mobile at once. Multi-site extensions connect branch offices on one internal dial plan with free calls between sites.
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