Voxbi is a cloud phone system for retailers, boutiques, and store networks. It puts every location on one number plan, absorbs seasonal call peaks with queues and overflow between stores, and gives head office a live view of calls across all stores, with no hardware on site.
A ten-second check before you read on.
Every shop runs a separate line with its own voicemail and its own habits. A call to one store can't roll to another with capacity, and head office has no single number customers can rely on.
When a promotion or holiday rush lands, both lines at a store are busy and callers get an engaged tone, with no queue to hold them and no way to roll the call to another store. The order goes to whoever picks up first, often a competitor.
Head office has no view of how many calls each store takes, how long customers wait, or how many give up. Staffing and opening hours are set on gut feel, not on what the phones actually show.
Same numbers, no hardware on site.
Give customers a local number in each market you serve, all routed into the same team. See coverage and rates on the pricing page.
Position updates and overflow between stores so shoppers never hear an engaged tone during a sale or holiday peak.
Opening hours, lunch cover, and public holidays applied automatically across every store.
Shop-floor and home-working staff answer on the store number from any laptop or phone, with no personal mobile exposed.
Document returns, complaints, and verbal order confirmations for quality review and dispute resolution.
Call volumes, wait times, and missed calls by store, country, or agent, so you can staff each location to match demand.
Yes. Voxbi issues local numbers across the markets we serve, so customers reach a local number and pay local rates, all routed into the same call flow and team. If you already hold a foreign number, porting it across is usually possible. Coverage and per-country rates are on our pricing page.
A couple of minutes per person in the dashboard. No hardware, no engineer visit, and no lead time. You add seats for a Black Friday or holiday peak and remove them afterwards, so you only pay for the period the extra staff are active.
Yes. Callers hear their position and an estimated wait, with announcements or music between updates. If every agent in a store is busy, the call can overflow to another location with capacity, so the order doesn't go to a competitor.
Yes. The Voxbi mobile and desktop apps work over any internet connection, and calls use the store number for both inbound and outbound. Customers only ever see the company number, and staff never give out a personal mobile.
Yes. One dashboard shows call volumes, wait times, and missed calls by store, country, or agent. Each location keeps its own opening hours and direct numbers, while head office gets a single live view to plan staffing and cover.
Start a free trial and map your locations, your countries, and your seasonal peaks to a working call flow. No credit card required.
