A new market means a new telco contract
Want a German or French number to look local there? The old way is a separate operator contract in each country, each with its own billing, support desk, and number range, before a single call comes in.
Get a local number anywhere your clients are
A virtual number (also called a DID) is a phone number that lives in the cloud instead of on a fixed line, so it rings wherever your team is. With Voxbi you assign local, national, and toll-free numbers across EU markets, point each one at the right person or call flow, and port the numbers you already have. No physical line, no office in that country, no carrier ticket.
- Local, national, and toll-free numbers across the EU
- Hosted in the EU
- GDPR & EU AI Act ready
Why getting and keeping numbers is usually painful
Every number change goes through the carrier
Adding a number, pointing it at a different team, or setting up a redirect means raising a ticket and waiting. You do not control your own numbering, so routine changes sit in someone else's queue.
Switching providers feels like losing your numbers
The numbers on your cards, your website, and your invoices are tied to one provider. The fear of downtime during a port is what keeps teams stuck on a system they have outgrown.
Use the phones you already have
Bring your own SIP phones
Voxbi works with the SIP desk phones your business already runs, from Yealink and Snom to any standard SIP handset. They are set up in cockpit and ring your Voxbi numbers alongside the desktop and mobile apps.
How it works
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Pick a number, or bring your own
Choose a local, national, or toll-free number in the country you want to appear in, or start a port to keep the numbers you already use. Numbers come from Voxbi's EU regulated coverage.
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Point it at a person or a flow
Assign each number to a user, a team, or a full call flow with an IVR menu and queues. One number can ring a desk phone, a softphone, and a mobile at once.
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It rings wherever your team works
Office, home, or on the road, the call reaches the right person on any device. The caller only ever sees your business number, never a personal mobile.
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Change it yourself, anytime
Reassign a number, add a redirect, or buy another one from the same dashboard. No carrier ticket, no waiting for a provisioning window.
What you can do with Voxbi numbers
Local & national numbers
Get a geographic number in the cities and countries you sell into, so a local customer sees a local number and is more likely to pick up. Useful even when you have no office there.
Toll-free numbers
Offer callers a free-to-dial number for sales or support lines, and route it into the same call flows as the rest of your numbers.
Numbers for every site and team
Run numbers from multiple countries on one system and one invoice, instead of a separate telco contract per market. Add or reassign numbers as the business changes.
One number on every device
A single number rings a desk phone, the desktop app, and a mobile at the same time. Your team answers from anywhere and always presents the business identity.
Direct numbers (DIDs) for people
Give individuals or departments their own direct-dial number so regular callers reach them straight away, while shared numbers still feed the main menu.
Route every number with a call flow
Send any number into an IVR menu, ring group, or queue, with presence-aware and time-of-day rules. Build the flow yourself in the visual editor.
Why virtual numbers matter
Numbers are how customers reach you. Owning them, and controlling where they ring, is the difference between looking local and losing the call.
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Look local, answer from anywhere
A familiar local number lifts answer rates. With virtual numbers you present a local identity in each market while a distributed team picks up from wherever they work.
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Grow into a country without setting up there
Test a new market with a local number before you commit to an office or a local telco. Add the number in the dashboard, route it to your existing team, and you are live.
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Your numbers stay yours
Porting is an EU-wide legal right. Numbers you bring in are yours to keep, and if you ever leave you can port them out again. No provider holds your numbering hostage.
Why teams move their numbers to Voxbi
Plenty of providers sell you a number. The difference is who is behind it, and how much control you keep once you have it.
A typical reseller Voxbi
Who owns the line Numbers resold through a chain of carriers An EU regulated operator, with numbers under your control
Adding or moving a number A support ticket and a provisioning wait Self-serve in the dashboard, live in minutes
Multi-country numbers A separate contract and invoice per country Local numbers across EU markets on one system and one invoice
Where your call data sits Often outside the EU, with extra GDPR obligations Hosted in the EU, GDPR and EU AI Act ready
Porting out if you leave Slow, or quietly discouraged Your legal right, and we help you do it
What teams say after the switch.
Voxbi is very user-friendly for end users, while still letting us implement more advanced configurations centrally.
We have been able to expand across the entire European Union and even internationally without ever worrying about communication costs or technical constraints.
What to look for in a virtual number provider
Check they are a regulated EU operator
Numbers should come from a provider regulated by the national authority in each market, not resold through an opaque chain. EU hosting keeps call data and metadata under GDPR.
Insist on self-serve number control
You should buy a number, reassign it, and add a redirect yourself, in minutes. If routine number changes need a vendor ticket, you do not really own your numbering.
Confirm porting is managed and zero-downtime
A good provider runs the port in parallel: your old line keeps working until the cutover is confirmed, with a written plan and a rollback option. Ask for it before you sign.
Ask for real multi-country coverage
If you sell across the Greater Region or wider EU, you want local numbers in each market on one system and one invoice, not a patchwork of local contracts.
Frequently asked questions
What is the difference between a virtual number and a DID?
They are effectively the same thing. A DID (direct inward dialing number) is the technical term for a phone number that routes a caller straight to a specific destination over the internet rather than a fixed line. A virtual number is the plain-language name for it. Voxbi gives you both local and toll-free versions.
Can I keep my existing phone numbers if I switch to Voxbi?
Yes. This is called number porting, and it is a regulated right across the EU. Your current operator is legally required to release your numbers when you request a port, and your customers see no change. We manage the paperwork and timing on your behalf.
How long does porting a number take, and will my line go down?
A standard port in Luxembourg and the Greater Region usually takes between five and fifteen business days, depending on the current operator and the number type. Your existing service keeps working throughout, and calls switch to Voxbi only on the confirmed cutover date, so there is no gap.
Can I get a local number in a country where I have no office?
Yes. As an EU regulated operator, Voxbi can assign you a local number in the markets we cover regardless of where your business is registered or your team sits. It is a common way to look local in a new country and lift answer rates before opening an office there.
Can one number ring several devices or people?
Yes. Point a number at a user, a team, or a full call flow. It can ring a desk phone, the desktop app, and a mobile at the same time, or follow an IVR menu and queues. You build and change the routing yourself in the visual editor.
Do I have to call support to add or change a number?
No. You buy a new number, reassign an existing one, or add a redirect from the same dashboard your team uses every day. There is no carrier ticket and no provisioning wait for routine changes.
Does Voxbi do SMS or fax on these numbers?
Voxbi is a cloud PBX, so its numbers are for voice calls. SMS and fax are handled by Mixvoip and partners rather than Voxbi. If messaging matters to you, ask and we will point you to the right option.
What about SIP trunking or bringing my own carrier?
If you want to keep your own carrier or connect numbers to an existing phone system over SIP, that lives under our integrations, not this page. See the integrations section for SIP trunking and bring-your-own-carrier (BYOC) options.
Get the numbers your business needs
Start a free trial, pick a local number, and route your first call in minutes. Keep the numbers you already have. No credit card required.