Voxbi is a cloud phone system for in-house support and sales desks. It distributes calls by skill, shows callers their place in the queue, and gives supervisors a live view of every queue, hosted in the EU with local support.
A ten-second check before you read on.
Hold music with no information makes people hang up and try a competitor. You only find out from the missed-call count, after the customer has already gone.
Without a live view, no one knows how many callers are waiting or how long, so staffing decisions are guesses made after the rush, not during it.
When calls are not routed by skill, a billing question lands on a technical agent, the caller gets transferred, and the average handle time climbs.
Same numbers, no hardware on site.
Position and wait-time announcements, with overflow rules so calls roll on instead of hitting a dead end.
Distribute calls by skill, language, or team, so each caller reaches an agent who can actually help.
A supervisor view of queues, wait times, and agent status as it happens, not after the rush.
Skip agents who are on a call, on a break, or offline, so calls only ring people who can answer.
Record for training and quality, with EU data residency and role-restricted access to recordings.
Opening hours, after-hours messages, and overflow rules applied automatically, the same way every time.
Voxbi is voice-first: IVR menus, queues, skills-based routing, and live monitoring for calls. If you need chat, email, and social in one agent inbox at scale, a dedicated omnichannel platform fits better, and that is exactly the kind of thing the fit check above is for.
Callers hear their position and the expected wait instead of dead air, overflow rules roll calls to the next free agent or team, and anything missed drops to voicemail-to-email so the team can follow up. Skills-based routing also cuts handle time, so queues clear faster.
Yes. A live view shows how many callers are waiting, how long they have waited, and which agents are available, on a call, or away, so you can react during the rush, not after it.
By the rules you set: skill, language, team, or longest-idle agent, with presence so calls skip anyone who is busy or offline. You change the rules yourself in a visual editor.
In EU data centres by default, retrievable by date, caller, or agent, with role-restricted access. Voxbi is built and hosted by a Luxembourg telecom operator.
Start a free trial and map your queues, skills, and opening hours to a working setup. No credit card required.
