Every change means a ticket
Need a new menu before tomorrow's launch, or holiday routing for next week? On most systems you raise a ticket with the carrier and wait, instead of just making the change yourself.
Never miss your client's call
You decide how every call should flow: by who's free, what the caller needs, and the time of day. Build IVR menus, ring groups, and queues in a visual editor, and Voxbi routes every caller to a real person instead of an empty desk.
- Tens of thousands of people take business calls on Voxbi
- Hosted in the EU
- GDPR & EU AI Act ready
Why changing call routing is usually a pain
Routing only works if everyone toggles their status
Presence is a manual switch. The moment someone forgets to set themselves busy, calls ring an empty desk, and the complaints land on whoever runs the system.
Office, home, and mobile are managed separately
Desk phones get the routing logic; remote and mobile staff get bolted on after. Across multiple sites or clients, there's no single place to see and change how calls flow.
Run every flow from one place
All your routing in one dashboard
Menus, ring groups, queues, and presence rules all live in a single visual dashboard. Adjust how calls are handled yourself, without a provider ticket.
How it works
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A call comes in
Someone dials your business number and Voxbi receives the call instantly, on any number you have ported or bought.
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Voxbi checks your rules
Your call flow runs: the IVR menu choice, who is available right now, skills and language, and the time of day.
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It routes to the right person
The call rings the first available match (desk phone, softphone, or mobile) and skips anyone busy or offline.
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Fallback always catches it
If no one is free, the call rolls to a queue, voicemail, or another team. You set the rule; Voxbi applies it every time.
Everything you can build into a flow
IVR & auto attendant
Greet callers with a menu (“press 1 for sales, 2 for support”) and send each choice to the right team. Multi-level menus, with recorded or text-to-speech prompts.
Ring & hunt groups
Ring a whole team at once, or hunt through members in order until someone picks up. You set the order and the timeout for each group.
Call queues
When everyone is busy, hold callers in a queue with music and position announcements instead of dropping them straight to voicemail.
Presence-aware routing
Skip anyone on a call, in a meeting, or offline. Voxbi reads real device and calendar status so calls only ring people who can actually answer.
Skills & language routing
Tag people by skill, language, or location, and send each caller to the best-matched person automatically.
Time-of-day & holiday routing
Run different flows by business hours, public holidays, or on-call schedules. After-hours calls go exactly where you decide.
Why call flows matter
Good routing is the difference between a booked customer and a missed one.
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Fewer missed calls
Calls reach a real person, not an empty desk. Fallback rules catch the overflow, and voicemail stays the exception.
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Faster answers
Callers skip busy lines automatically, and skills-based routing sends each caller to the person who can actually help.
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Hybrid teams stay reachable
Office, home, and mobile all count equally. One number covers every working location, with status updating automatically.
Why teams switch their routing to Voxbi
Most cloud PBXs route calls. The difference is how much control you keep, and what it runs on.
A typical cloud PBX Voxbi
Presence A manual ‘busy’ toggle people forget to set Reads real device state and your Outlook or Google calendar automatically
Hardware Their handsets, or softphone only Your existing Yealink, Snom, or any SIP desk phone
Changing a flow A support ticket and a wait A self-serve visual editor, live in minutes
Reach Tied to one office or location Office, home, and mobile under one number across the EU
What teams say after the switch.
Voxbi is very user-friendly for end users, while still letting us implement more advanced configurations centrally.
We have been able to expand across the entire European Union and even internationally without ever worrying about communication costs or technical constraints.
What to look for in a call-flow system
Insist on a builder you control
You should map menus, queues, and fallbacks yourself and publish in minutes. If routine changes need a vendor ticket, you don't really own your routing.
Check that presence is automatic
Manual busy toggles get forgotten. Routing should read real device and calendar state on its own, across desk phone, desktop, and mobile.
Demand calendar-aware routing
Outlook and Google Calendar blocks should set people to away on their own, so a meeting never sends a caller to a line nobody picks up.
Require true time-of-day rules
Out of hours the whole flow should change to a duty mobile, voicemail, or an after-hours message, not just a new greeting on the same broken path.
Frequently asked questions
What happens if everyone on my team is busy?
The call follows the fallback you set: a queue with hold music, voicemail, another department, or a mobile outside the system. You choose the rule; Voxbi applies it automatically.
Can I set different rules for different times of day?
Yes. Combine presence-based routing with time-of-day rules, so out-of-hours calls go straight to voicemail or a duty phone regardless of who is online.
Does routing work for remote and mobile staff?
Yes. As long as your team uses the Voxbi app, their availability feeds the same routing logic as a desk phone: office, home, or on the road.
Can I build an IVR menu myself?
Yes. The visual editor lets you create multi-level menus (press 1 for sales, press 2 for support), record or type greetings, and change them whenever you need.
Can callers reach a specific person directly?
Yes. Give anyone a direct number (DID) or use a dial-by-name directory, so regular callers skip the menu and reach the right person straight away.
Do queues support callback instead of holding?
Yes. Callers can keep their place in the queue and be called back when an agent is free, rather than waiting on hold, which is better for them and for your service levels.
Can I change a flow without calling support?
Always. Flows live in a visual editor you control: drag steps, edit menus, change schedules, and publish in minutes. No ticket, no waiting on your provider.
See call flows on your real setup
Start a free trial and build your first call flow in minutes. No credit card required.