Voxbi is a business phone system that runs in a browser tab, so a hotel can connect reception, rooms, restaurant, and back office on one platform without an on-site switchboard. Keep your existing SIP room phones, greet guests in their own language, and let the manager change extensions from a dashboard, with your data in the EU.
A ten-second check before you read on.
An auto attendant in a single language leaves non-native guests confused before they reach anyone, on the first call they make to the hotel.
Moving a guest from reception to the restaurant or housekeeping fails several times a day, and the caller has to start over.
Reassigning a room extension or changing routing means an on-site visit and an invoice, on hardware the vendor may no longer support.
Same room phones, no switchboard on site.
Greet guests from the main hotel number and route by language to reception, restaurant, or concierge, with no engineer to change it.
Move a guest between reception, restaurant, housekeeping, and concierge with warm or blind transfers that do not drop the call.
Connect existing SIP-compatible room handsets and desk phones across every department, so each room reaches reception or housekeeping directly.
Concierge, events, and management take hotel calls on a laptop or phone, on site or away, on one number.
Record, store, and retrieve calls with EU data residency, for training and service quality.
See call volumes by department, peak periods by hour, and missed calls at the front desk, so you can staff to match.
Yes. The menu can present a language choice first, then route to the right department and a team that speaks that language. Audio files are uploaded and replaced from the dashboard, so you can change a greeting yourself without an engineer.
Almost certainly, if the handsets are from the past decade. Onboarding starts with an inventory of your existing phones to confirm SIP compatibility and firmware. Non-SIP analogue phones need an adapter or a replacement.
Yes. Each room is an internal extension, and room phones can be set with short shortcuts, for example one digit for reception and another for housekeeping. The call routes internally without going through an outside line.
Yes. Hold music and announcements can be set for the whole hotel or per department, so reception, restaurant, and events can each have their own. Time-based announcements, such as restaurant hours, can be scheduled and updated from the dashboard.
Yes. Voxbi is self-serve: you map your departments, languages, and rooms, and build your call flow from the dashboard. Support is available if you want a hand, and no on-site switchboard is required.
Start a free trial and map your departments, languages, and room phones to a call flow. No credit card, no switchboard, no IT project required.
