Voxbi is a cloud phone system for banks, fund managers, advisors, and insurers. It records client-facing lines with role-based access, routes calls across cross-border offices on one platform, and keeps every recording in the EU, with no hardware on site.
A ten-second check before you read on.
When a client questions an instruction or a quote, there is no audio to refer back to. Compliance has flagged the recording gap, but the legacy system was never built to record, retain, or retrieve calls by client or advisor.
Advisors working from home or on the road redirect their line to a personal number. Clients save that mobile instead of the business line, those calls go unrecorded, and the firm loses control of the client relationship.
Luxembourg, Brussels, and Frankfurt each run a separate system. A client calling one office cannot be transferred to a colleague in another without being asked to dial a different number, and IT has no single view of any of it.
Same numbers ported, no hardware on site.
Recording on client-facing lines with EU data residency, long retention, and role-based access for the compliance team.
Enable recording per extension or department so advisor and dealing lines are captured while reception and HR are not.
Local numbers in each country route into one system, with free four-digit calling between your offices.
The business number rings the desk and the advisor's mobile together, so personal numbers are never exposed and the call is still recorded.
A language menu (FR, DE, LU, EN) and department routing before the caller reaches a person, updated from the dashboard.
Call volumes, missed-call rates, and recording coverage by team or compliance group, for the audit trail and for staffing.
Voxbi is built and hosted by a Luxembourg telecom operator, so every recording and call record stays under EU data-protection law, not a US provider's terms. Data residency is a contractual commitment, not a tenant setting you have to get right.
Yes. Voxbi records client-facing lines and stores both call data and recordings in EU data centres by default. Retention periods, access controls, and your recording policy are configured to match your firm's record-keeping obligations and GDPR register.
Yes. Recording is set per extension or per department rather than firm-wide. A typical setup records relationship-manager and dealing lines while excluding reception, HR, and IT. That keeps storage proportionate and respects GDPR. Scope is managed from the admin dashboard.
Recordings are retrievable by date, caller, or extension, and access is role-restricted with full audit logging. The compliance team gets dedicated access to the archive without being able to change call flows or user settings.
Yes. Each office keeps a local number (for example LU, BE, and DE) and all of them route into the same platform. Calls between your offices are free over four-digit extensions, and every site is managed from a single dashboard.
The mobile app rings their business number on the desk phone and on their smartphone, so clients only ever see the business line. Calls placed and received in the app follow the same recording rules as the desk, so nothing falls outside the record.
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