Good fit if you
- Run an ISDN or legacy PBX approaching end-of-life
- Handle high volumes of citizen calls across several departments
- Need EU data residency and compliant call recording
- Have depots, service centres, or satellite sites to connect
Government & public sector
Cloud PBX for communes and public services
Voxbi is a cloud phone system for communes, ministries, and public agencies in Luxembourg. It routes citizen calls to the right department with a multilingual IVR, connects every site and depot on one dial plan, and keeps recordings GDPR-compliant in the EU, with no server to maintain and your existing SIP desk phones kept.
- EU data residency for every call
- Multilingual IVR
- Existing SIP phones kept
Built for the way public bodies handle data
- GDPR Citizen call data and recordings stay in the EU
- ISO 27001 Certified information-security management for public records
- SERIMA Luxembourg ILR telecom-operator regulation
- Made in Luxembourg Built and run by a Luxembourg telecom operator
Is Voxbi a fit for your public body?
A ten-second check before you read on.
Worth a conversation first if you
- Are bound by a formal public tender before any change
- Have security classifications that require on-premise infrastructure
- Run legacy analogue systems that need gateway hardware first
- Operate a very small single-office commune with fewer than five staff
Why citizen calls stall on a legacy public-sector system
Every citizen call goes through a manual transfer
All calls reach one reception number and the receptionist transfers each one by hand. During busy periods the queue builds, citizens wait, and a single absence at the desk stalls the whole switchboard.
Depots and satellite sites run on personal mobiles
Recycling depots, service centres, and cultural sites sit outside the phone system entirely. Staff there use personal mobiles for work calls, with no extensions, no transfers, and no record of who was reached.
The ISDN system is past its end-of-life with no visibility
An ageing ISDN platform nears a vendor end-of-life deadline, every change needs a paid engineer visit, and there is no way to report call volumes or missed calls to show citizen service levels.
What changes on day one
Same main number, existing SIP phones kept, no server on site.
- A receptionist transferring every citizen call by hand An IVR routing citizens to the right department directly
- A depot running on staff personal mobiles Every site on one internal dial plan, depot staff on extensions
- An ISDN system facing a vendor end-of-life deadline A hosted platform with your existing SIP phones kept
- No view of call volumes or missed calls by department A monthly analytics report on service levels per department
The features that matter for a public body
IVR and department routing
Menu-based routing from the main switchboard number to the registry office, technical services, social services, or the secretariat, in the caller's language.
Time-based routing
Opening hours, lunch breaks, and the official public-holiday calendar applied automatically, with no manual switching.
Multi-site dial plan
Town hall, depots, service centres, and satellite sites on one internal dial plan with free calls between locations and one dashboard.
Call recording
Public-facing calls recorded with EU data residency, retrievable by date, caller, or extension for your retention policy.
Mobile and desktop apps
Staff at depots, secondary sites, or working remotely reach their extension from a laptop or phone, no desk handset needed.
Analytics
Call volumes, wait times, and missed calls by department, so the administration can report on citizen service levels.
Made in Luxembourg
Citizen call data never leaves the EU
Voxbi is built and hosted by a Luxembourg telecom operator, so every call and recording stays under EU data-protection law, not a US provider's terms. For a public body, that is the difference between a clean GDPR register and a compliance gap.
Frequently asked questions
Can we keep our existing SIP desk phones when migrating from ISDN?
Yes. Desk phones bought in the past decade are almost always SIP-compatible, and Voxbi reprovisions them without replacement in most cases. An audit of your current hardware is the first step of the migration plan, and it is free. Keeping the handsets is what keeps the capital cost of the move low.
Is citizen call data stored in the EU for GDPR compliance?
Yes. Voxbi stores all call data and recordings in EU data centres by default, run by a Luxembourg telecom operator. Retention periods, caller consent, and access controls fit your GDPR register and internal records policy, with access role-restricted.
Does the IVR support French, German, Luxembourgish, and English?
Yes. A language choice at the main menu (for example press 1 for French, 2 for German, 3 for Luxembourgish, 4 for English) routes each caller to the right sub-menu and staff. You record and update the menu audio from the dashboard, with no engineer involved.
Can the system connect our town hall to the depot, cultural centre, and other satellite sites?
Yes. Multi-site extensions put every location on one internal dial plan with free calls between sites. Each location keeps its own IVR menu, opening hours, and direct numbers, while the whole organisation shares a single dashboard. Adding a new site usually takes a few days.
How do we migrate from ISDN without disrupting citizen-facing services?
Migrations are typically phased over two to four weeks. Internal extensions are tested and staff trained first, and the main number is ported last. A parallel period runs both systems at once, so citizen-facing services stay available throughout the move.
See Voxbi on your public body's real setup
Book a short call to map your ISDN migration, data-residency needs, and multi-site setup to a working call flow. Your sites, your compliance needs, your timeline.