Voxbi is a cloud phone system for medical practices, clinics, pharmacies, and care homes. It absorbs the Monday-morning call peak with queues, routes after-hours calls to the on-call doctor, supports ESPA-X for nurse-call and alarm systems, and keeps every recording GDPR-compliant in the EU, with no hardware on site.
A ten-second check before you read on.
When both lines are busy, callers get an engaged tone with no idea when to try again. The frustration lands on reception, and some patients simply give up and call a different practice.
Out-of-hours calls go to a personal number that rotates between doctors. There is no clear handover, no record of who called, and no easy way to change the rotation.
During consultations and procedures, phones ring at empty desks. Without presence or a transfer option, callers wait, then reach voicemail or nobody at all.
Same main number, no hardware on site.
Position updates and voicemail fallback so patients never hear an engaged tone during peak periods.
Menu-based routing to appointments, prescriptions, urgent care, or reception, in the caller's language.
Opening hours, lunch breaks, public holidays, and on-call rotation applied automatically.
GDPR-compliant recording with EU data residency, for referrals and consultation records.
Skip staff in consultations, procedures, or on breaks, so no call rings an empty desk.
Call volumes, wait times, missed calls, and peak periods by hour and day, so you can staff reception to match.
Supports ESPA and ESPA-X protocols, so the phone system interfaces with nurse-call and alarm systems and keeps alerts and calls on one platform.
Dials on-call staff in sequence until the alert is acknowledged, so urgent out-of-hours calls are escalated rather than missed.
Voxbi is built and hosted by a Luxembourg telecom operator, so every call and recording stays under EU data-protection law, not a US provider's terms.
Yes. Voxbi stores call data and recordings in EU data centres by default. Retention periods, patient consent, and access controls fit your practice's GDPR register and privacy notice.
Patients are informed before recording starts, usually with a short announcement at the start of the call ("this call may be recorded for medical records and quality purposes"). Recordings are retrievable by date, caller, or extension, and access is role-restricted.
Yes. A language choice at the main menu routes each caller to language-appropriate options. You record and update the menu audio from the dashboard, with no engineer involved.
Time-based routing switches automatically at a time you set: a professional closed-hours message, routing to the on-call doctor's mobile app, an external referral service, or voicemail to email. The rotation follows a weekly or monthly schedule you manage in the dashboard.
Yes. Multi-site extensions put every location on one internal dial plan with free calls between sites. Each site keeps its own IVR menu, opening hours, and direct numbers, all managed from a single dashboard.
Start a free trial and map your opening hours, on-call rotation, and patient volumes to a working call flow. No credit card required.
