Voxbi is a cloud phone system for accounting practices, fiduciaires, and bookkeepers. It handles the deadline-season call surge with queues, gives each client a direct line to the accountant who knows their file, and keeps every call recorded and EU-hosted, with no hardware on site.
A ten-second check before you read on.
When everyone calls about the same filing date, both lines stay busy and clients hear an engaged tone. The ones who matter most are the ones who give up first.
A client reaches reception, explains their situation, then gets passed around because the accountant who knows their file is on another call or out of office.
Instructions and figures get agreed on the phone with nothing logged. When a question comes back months later, there is no recording to check.
Same main number, no hardware on site.
Position updates and voicemail fallback so clients never hit an engaged tone in deadline week.
Give each client their accountant's direct number, and route to the right team when that person is busy.
Opening hours, lunch cover, and deadline-week patterns applied automatically.
GDPR-compliant recording with EU data residency, for advice, instructions, and dispute resolution.
Seasonal and remote staff take client calls on the desktop and mobile app, on your number.
Call volumes, wait times, and missed calls by hour and day, so you can staff the deadline peaks.
Voxbi is built and hosted by a Luxembourg telecom operator, so every client call and recording stays under EU data-protection law, not a US provider's terms.
Yes. Voxbi stores call data and recordings in EU data centres by default. Retention periods, client consent, and access controls fit your practice's GDPR register and engagement terms.
Yes. Give accountants direct extensions and route by team or skill, so a regular caller reaches the right person without going through reception every time.
Yes. Add a user in the dashboard and they take calls from the desktop and mobile app the same day, on your number. Remove them when the season ends. No hardware, no waiting on a provider.
Recording captures the advice and instructions agreed on a call, retrievable by date, caller, or extension, with role-restricted access. Clients are informed before recording starts.
Yes. A language choice at the main menu routes each caller to language-appropriate options, with menu audio you record and update from the dashboard.
Start a free trial and map your client list, deadline peaks, and team to a working call flow. No credit card required.
