Voxbi is a business phone system that runs in a browser tab, so an agency with remote producers, account managers on client sites, and one business number gets proper call routing without desk hardware or an IT project. Set it up yourself, keep your existing numbers, and store recordings in the EU.
A ten-second check before you read on.
When staff work from home, client sites, or shoots, clients reach personal mobiles instead of the business. When an account manager leaves, that number, and the client relationship, goes with them.
Client briefings and approvals are captured by hand, if at all. When scope is disputed weeks later, there is no record of what was agreed on the call.
There is no presence awareness, so inbound calls ring desks during shoots and off-site meetings, and the main number goes unanswered when reception is out.
Same numbers, no hardware on site.
Staff take and make business calls from a laptop or phone, on location, at events, or from home, all on one number with no personal mobile exposed.
Calls skip an account manager who is already busy and go to voicemail or a colleague, so calls do not ring at empty desks during shoots.
Capture briefings and approvals automatically, retrievable by date or client, with EU data residency for project reference and disputes.
Route client calls into Teams for creative teams already working in Microsoft, so they call and are reached without leaving the tool.
A menu and time-based routing send callers to the right account manager or to an on-call colleague after hours, set up from the dashboard.
See inbound volumes, missed calls, and workload by account manager, so the director can rebalance who carries the calls.
Yes. Voxbi supports number porting from Luxembourg and international operators, and your existing number keeps working until the switch completes. You keep your business numbers and can move staff between them yourself.
Yes. Voxbi is self-serve and softphone-first: staff use it in a browser or the desktop and mobile apps, and you build your call flow from the dashboard. No desk hardware is required, and support is available if you want a hand.
Yes. The mobile and desktop apps work over any internet connection, on hotel Wi-Fi or mobile data. Outbound calls use the agency business number regardless of where the staff member is.
Yes. Recordings are stored with EU data residency. Under GDPR, both parties must be informed before recording starts, so set a pre-call announcement and document your retention period in your privacy policy.
Reassign their number to a colleague in minutes from the dashboard. The number belongs to the agency, not the individual, so the client relationship continues uninterrupted.
Start a free trial and build your call flow in an afternoon. No credit card, no hardware, no IT project required.
