Voxbi is a business phone system that runs in a browser tab, so agents at viewings and managers across buildings stay reachable on one business number, on desk and mobile. Give every agent a direct number, route the main line by department, and keep your data in the EU, with no server and no IT project.
A ten-second check before you read on.
Tenants call one shared number, the receptionist takes a message, and the manager only sees it later as a forwarded email. An urgent water leak or broken heating waits in a queue of notes.
Desk phones go unanswered while agents are at viewings or on site. A motivated buyer who can't get through calls the next agency instead.
Numbers get shared informally, so after-hours contact happens on private phones the agency can't control, and verbal offers and instructions live only in someone's memory.
Same numbers, no hardware on site.
Agents make and take business calls from a phone or laptop, at a viewing or between buildings, without exposing a personal mobile.
A business number rings the desk and the agent's mobile at once, so calls are answered wherever the agent happens to be.
A menu on the main number routes callers to lettings, property management, maintenance, or sales, with no engineer to set it up.
Give each manager a direct number for their portfolio, and pass calls between agents, offices, or branches with one press.
Document verbal offers, landlord instructions, and tenant agreements with EU data residency, retrievable by date for disputes.
See call volumes by agent or building group, peak enquiry times, and missed call rates, so you can staff to match.
Each agent gets a business number. When a client or tenant calls it, the desk phone and the mobile app ring at the same time, so the agent answers from the office, a viewing, or the car. Outbound calls from the app also use the business number, so personal mobiles are never exposed.
Yes. Each manager or agent can have a dedicated number that tenants and clients call directly, bypassing the main switchboard. Numbers can go on business cards, listings, and tenancy agreements, and when someone changes portfolios you reassign the number in the dashboard.
Yes, when configured correctly. Under GDPR and CNPD guidance, callers must be informed before recording starts, so you can play a pre-recorded announcement at the start of the call. Recordings are stored with EU data residency and are retrievable by date, agent, or caller, and you document retention in your privacy policy.
The mobile app works over 4G, 5G, and Wi-Fi. If the agent is entirely out of coverage, the call routes to voicemail to email, so the message arrives as an audio file once they are back online.
Yes. A multi-site dial plan connects all branches on one internal plan, with calls between sites. Each branch can have its own main number, IVR menu, and agent direct numbers while sharing the same admin dashboard and analytics.
Start a free trial and build your call flow in an afternoon. No credit card, no hardware, no IT project required.
